For our practices, onboarding begins with a close evaluation of their current billing processes. We review workflows, payer mix, and any challenges your team is facing. This step is about understanding your practice the way a real partner should, and the more we learn about your practice, the more effectively we can support it.
Step 1: Comprehensive Assessment
When a practice chooses TNT, we charter a relationship built on trust, clarity, and a shared commitment to your financial health, and our onboarding process reflects that. The first 90 days are intentional, supportive, and built to give you the confidence that your billing is finally in the hands of a partner who treats your business like their own. Keep reading for an inside look at what those first three months look like and what you can expect from us every step of the way.
After the assessment, we create a tailored implementation plan that outlines specific goals, timelines, and responsibilities. This plan becomes your roadmap. It removes guesswork and makes the transition feel steady and predictable, much like a conversation with an expert you trust.
Step 2: Customized Implementation Plan
We work directly with your team to integrate our billing systems with your existing practice management software. The goal isn’t to thoughtlessly gut what you have in place, but rather to ensure everything works smoothly behind the scenes so your staff can stay focused on patient care without disruption.
Step 3: System Integration
We guide your staff through best practices in documentation, coding, and billing so they feel informed and confident. It’s proven that good training reduces errors and supports healthier financial outcomes. Most importantly, it helps your team feel supported, not overwhelmed.
Step 4: Staff Training
Throughout the onboarding period, we schedule regular meetings to track progress, answer questions, and adjust the implementation plan as needed. These periodic syncs ensure you always feel in the loop and are never left wondering what’s happening with your billing.
Step 5: Regular Check-ins
While TNT manages the onboarding process, your involvement plays an important role in setting the pace and direction. We encourage clients to participate in meetings and training, communicate openly about questions or challenges, and provide feedback that helps us refine our approach.
Client Involvement During Onboarding
By the end of the first 90 days, we promise that you will have a fully integrated billing system, a trained team, and a clear understanding of the processes that support your financial health. With the first quarter of the new year upon us, now is the time when small operational shifts can create meaningful momentum for the months ahead.
If you want this year to start with clarity, stability, and a billing partner who treats your practice like a true partner, now is the right moment to reach out. Connect with Travis and Tonya today!
If you want this year to start with clarity, stability, and a billing partner who treats your practice like a true partner, now is the right moment to reach out. Connect with Travis and Tonya today!